Policy Framework
Clear information for members, participants, supporters and visitors
The statements below explain the Foundation's current website-level approach to privacy, participation, donations, responsible conduct and grievance handling. They are intended to improve transparency and should be read together with any formally approved internal policy, agreement, appointment letter, project document or applicable law.
Privacy Policy
Information submitted through website forms may be used for communication, membership administration, approved participant engagement, donation support, project coordination, verification and other legitimate Foundation purposes.
- Only information reasonably required for the relevant purpose should be collected.
- Personal information should not be publicly disclosed without a valid reason or appropriate authorization.
- Sensitive documents should not be requested through general enquiry forms unless specifically required.
- Records may be retained for administrative, statutory, audit, verification or program purposes as appropriate.
Website Terms of Use
Website information is provided for general awareness and participation. Program descriptions, eligibility, locations, timelines, fees, opportunities and other details may be updated as activities evolve.
- Visitors should verify important details before relying on them.
- Submitting a form does not automatically create any legal, employment or appointment relationship.
- Unauthorized use of the Foundation's name, logo, documents or identity is not permitted.
- Formal commitments are valid only through appropriately authorized Foundation communication or documentation.
Donation & Refund Policy
Supporters should contribute only through verified Foundation channels and should retain the acknowledgement or transaction reference where available.
- Donations and contributions should be voluntary.
- Any tax-related benefit is subject to applicable law and the Foundation's valid approvals.
- A request for correction or refund may be considered depending on the circumstances, payment method, applicable law and approved internal process.
- Where funds are already lawfully applied to an approved purpose, refund feasibility may be limited.
Membership & Participation Policy
Membership and approved participation are forms of involvement in the Foundation's social mission and are subject to applicable approval, conduct and organizational requirements.
- Application submission does not itself activate membership or appointment.
- Any applicable fee shown by the membership system is subject to the Foundation's current approved configuration.
- Membership or participation status does not create salary, employment or office-bearer rights unless separately confirmed in writing.
- Any authority to represent the Foundation must arise from an appropriate written authorization or appointment.
Safeguarding & Child Protection
The Foundation supports safe, respectful and dignified engagement with children and other vulnerable persons.
- Activities involving children should prioritize safety, dignity and appropriate supervision.
- Images, stories and identifying details should be used responsibly and only where appropriate.
- Harassment, exploitation, abuse, intimidation or inappropriate conduct is not acceptable.
- Concerns involving safety or abuse should be escalated promptly through appropriate channels.
Responsible Conduct
Members, volunteers, coordinators and other participants are expected to act respectfully and responsibly while associated with Foundation activities.
- Do not make unauthorized promises, commitments or financial representations.
- Do not collect money or personal documents unless properly authorized.
- Do not misuse beneficiary information, photographs or private records.
- Maintain respectful communication with beneficiaries, colleagues, partners and the public.
Conflict of Interest
Individuals involved in Foundation decisions should disclose situations in which personal, family, financial or business interests could improperly influence—or appear to influence—a decision.
- Relevant conflicts should be disclosed to the appropriate authority.
- Where necessary, the concerned person should not participate in the affected decision.
- Transactions and partnerships should be handled transparently and documented appropriately.
Public Documents & Communications
The Foundation may publish selected registrations, certificates, project information, reports and approved communications for transparency and public awareness.
- Personal, banking, tax-document or other sensitive information should not be published unnecessarily.
- Only approved or verified documents should be presented as official Foundation material.
- Project claims, beneficiary counts and impact statements should be supported by available records wherever practical.
Grievance, Complaint & Feedback
Members, volunteers, beneficiaries, donors, partners and visitors may raise concerns relating to conduct, communication, membership, donations, projects or other Foundation matters. Complaints should be made in good faith and include enough information for appropriate review.
- Complaints may be reviewed by the relevant authorized person or committee depending on the subject.
- The Foundation may request additional information where needed.
- Privacy and confidentiality should be respected to the extent reasonably possible.
- Serious legal, safety or safeguarding matters may require referral to an appropriate authority.
Important Legal & Governance Note
These website statements are a practical public-facing policy framework. They do not by themselves replace formally adopted Board-approved policies, statutory requirements, contracts, engagement agreements, employment documents, donor conditions or professional legal advice. Where a formal approved policy exists, that approved document should govern.
